Betting Rules

By accessing or using Planet 7 Oz Casino, you agree to follow these Betting Rules and any other terms shown on the website. If you do not understand a rule, you should not place a wager until you have obtained clarification through the available support channels. These rules are intended to provide general information and do not replace the specific rules displayed for an individual game.

You are responsible for making sure that your use of the website is lawful in the place where you live. Gambling laws can differ between Australian states and territories and may change over time. Before using the service, you should consider any local restrictions that apply to online gambling, deposits, withdrawals and participation in particular games.

You must be of the minimum legal age required in your location and must provide accurate information if asked to verify your identity or age. Planet 7 Oz Casino may restrict, suspend or close an account where information is incomplete, misleading or cannot be verified. You must not allow another person to use your account, and you must keep your login details private.

• Only one personal account should be used by each player unless an applicable policy expressly allows otherwise.
• You must not place bets on behalf of another person or permit another person to place bets through your account.
• You must not use the website for unlawful activity, fraud, money laundering or any attempt to avoid account, payment or identity checks.
• You must not use software, devices or methods intended to interfere with the normal operation of the website or a game.
• You should review the rules and information shown before confirming each wager.

The website may be unavailable from time to time because of maintenance, updates, network problems or events outside reasonable control. Availability of a game or feature does not guarantee that it will always remain available, and access may be restricted where required by law, technical conditions or internal controls.

Before you place a bet

Each game may have its own rules, betting options, minimum or maximum amounts, payout information, symbols, bonus features and settlement method. The relevant game screen, help section or rules page should be read before you play. Information can vary between game types, versions, currencies and features, so do not assume that rules from one game apply to another.

Before confirming a wager, check the selected game, stake, number of entries, available balance and any displayed terms. A wager is generally treated as accepted only when it has been recorded by the gaming system and a confirmation or updated game state is shown. An entry that has not been accepted by the system should not be treated as a completed wager.

You are responsible for checking that your selections are correct. Where the website provides a confirmation or review step, use it carefully before submitting the wager. Once a wager has been accepted, it may not be changed or cancelled unless the applicable game rules or law specifically permit this.

Game outcomes and payouts

Game outcomes are determined by the rules and technology used for the relevant game. Where a game uses a random outcome system, results are not affected by previous results, the time of day, the amount wagered or the outcome of another game. Past wins or losses do not improve the likelihood of a future result.

Any displayed return, prize, win, loss or balance adjustment is subject to the game rules and the applicable account terms. The information shown on the game interface may include important conditions about qualifying combinations, paylines, features, rounds or settlement. You should not rely on advertising or general descriptions where the game rules provide more specific information.

If a game includes an optional feature, such as a bonus round, multiplier, free play element or progressive feature, the conditions for accessing and settling that feature should be reviewed before it is selected. A feature may not be available in every game, account, location or session. Any promotional feature may also be subject to separate promotional terms.

Currency and account balance

Wagers are deducted from the available balance shown in your account. A wager should not be placed if you do not have enough available funds or if the transaction has not been approved. Deposits, withdrawals, credits and reversals may be subject to payment provider checks, account verification and applicable terms.

Your account balance is not a guarantee that funds can be withdrawn immediately. A balance may include funds that are subject to an unresolved transaction, a promotional condition, a chargeback investigation, an identity check or another lawful review. The applicable terms explain how these matters are handled.

Technical errors can occur because of internet connections, devices, software, payment systems, data feeds or other communication failures. You should not continue playing if the screen does not display correctly, a result appears inconsistent, a wager seems to have been duplicated or your balance does not update as expected. Record the relevant details and use the available support process for assistance.

If a clear error affects a wager, game, price, result, payout calculation or account balance, the transaction may be reviewed and corrected in accordance with applicable law and the relevant terms. This may include restoring the position that would have applied if the error had not occurred. Where an error has resulted in an incorrect credit, that credit may be removed after review.

A result is normally settled using the information recorded by the gaming system and the rules applying to that game. Screenshots, browser history or personal records may assist with an enquiry, but they may not replace the official transaction and game records. If the website shows a result that appears wrong, do not assume that it has been finally settled until it has been checked.

A game may be interrupted by a disconnection, timeout, maintenance event or software problem. The outcome may still be recorded if the wager was accepted and the game event was completed. If the system cannot determine the correct position, the matter may be reviewed under the game rules, the general terms and any applicable legal requirements.

• Check your account history before reporting a missing or duplicate transaction.
• Keep the date, approximate time, game name and transaction information for any disputed wager.
• Do not share your password or full payment details when reporting a technical issue.
• Do not attempt to exploit an obvious error or continue using a feature that is not operating normally.
• Follow any instructions provided while a transaction or game issue is being investigated.

Planet 7 Oz Casino may suspend access to a game or account while an issue is investigated. This is intended to protect the integrity of the game, the player and the account records. A review does not automatically mean that a player has done anything wrong.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget before you play and only wager money that you can afford to lose. Take regular breaks, avoid playing when upset or under the influence of alcohol or other substances, and never borrow money to gamble.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent help. Available player-protection tools may include deposit controls, time reminders, account breaks, self-exclusion or other restrictions. The availability and operation of a tool may depend on the account, location and applicable policy.

Questions and disputes

If you believe a wager, game result, account balance or transaction has been recorded incorrectly, raise the matter through the support process available on the website. Include enough information for the issue to be identified, while avoiding unnecessary personal or payment information. A review may require identity checks or additional information.

Disputes are assessed using the applicable game rules, account records, system information and relevant terms. You should allow the review process to be completed before making repeated claims about the same transaction. If you remain dissatisfied, refer to the complaint or escalation information made available by the service and consider any external options that may apply in your jurisdiction.

Changes to these rules

These Betting Rules may be updated to reflect changes to games, technology, business processes, legal requirements or player-protection measures. The current version will be published on the website, together with an updated date where appropriate. You should review the rules from time to time, particularly before placing a new wager.

Where a change materially affects the way you use the service, information may be provided through the website or another appropriate channel. Continuing to use the service after an updated version takes effect may indicate acceptance of the revised rules, subject to any rights provided by applicable law.