Responsible Gaming

Gambling involves risk, and there is no guaranteed way to predict or control the outcome of a game. Every wager can result in a win or a loss. Past results, patterns, near misses or the amount already spent do not change the odds of a future result. Avoid treating gambling as an income source, an investment or a solution to debt and other financial problems.

Before you play, consider whether gambling fits comfortably within your budget, time and personal circumstances. Only use money that you can afford to lose after essential expenses have been paid. Do not use money set aside for rent, bills, food, education, savings or other important commitments. You should also avoid gambling with borrowed money, credit intended for another purpose or funds that belong to someone else.

• Set a budget before you start and treat it as a maximum, not a target.
• Decide how much time you are comfortable spending before opening a game.
• Take regular breaks, particularly during long sessions.
• Do not chase losses by increasing your bets or playing for longer.
• Never gamble when you are upset, tired, under the influence of alcohol or drugs, or feeling pressured.
• Keep gambling separate from essential household spending and financial commitments.
• Remember that a win does not mean you need to continue playing.

A clear plan can make it easier to stop when you have reached your personal limit. If gambling no longer feels enjoyable, or if you find yourself making exceptions to your own rules, take a break and consider seeking independent support.

Depending on the services available on your account and in your location, responsible gaming tools may help you manage your activity. These can include deposit limits, wagering or spending limits, session reminders, time-outs, account breaks and self-exclusion. A limit is most useful when it is chosen before you begin playing and is not changed in response to a loss or a desire to continue.

Using limits effectively

1. Choose an amount and time period that reflect your real budget, not an amount based on what you hope to win.
2. Set your limit before gambling and check that it covers only discretionary money.
3. Allow time for a limit to take effect where a waiting or confirmation period applies.
4. Do not try to work around a limit by using another account, payment method or person's details.
5. Review your activity regularly and reduce your limits if gambling is taking more time or money than planned.
6. Use a time-out or self-exclusion request if you want a longer break or do not feel able to stay within your limits.

If you would like to use an account control, review the responsible gaming options in your account or contact the site's support team through the published support channel. Support staff can explain the general process and available options. They cannot guarantee the outcome of a game, recover losses or provide financial advice.

Self-exclusion is a voluntary decision to stop gambling for a selected period or, where available, for a longer period. During a self-exclusion period, do not attempt to open another account or ask another person to gamble on your behalf. If you have requested self-exclusion, remove gambling applications and promotional messages where possible, and consider asking a trusted person to support your decision.

Gambling can become difficult to control gradually. A single sign does not necessarily mean that a person has a gambling problem, but several signs together may indicate that extra support would be helpful. Be honest with yourself about how gambling affects your finances, relationships, work, study, mood and daily routine.

• Spending more money or time gambling than you intended.
• Trying to win back money after a loss, often by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when you try to stop or cut down.
• Hiding gambling activity, losses or account information from family and friends.
• Borrowing money, selling possessions or missing payments because of gambling.
• Using gambling to escape stress, loneliness, sadness, boredom or other difficult feelings.
• Thinking about gambling during work, study, family time or other important activities.
• Neglecting sleep, health, responsibilities or relationships in order to gamble.
• Continuing to gamble despite arguments, financial problems or other negative consequences.
• Feeling guilt, shame, hopelessness or distress after gambling.

If any of these signs sound familiar, you do not need to wait for the situation to become serious before taking action. Stop playing, avoid further deposits, activate an available break or self-exclusion option, and speak with someone you trust. An independent gambling support service or qualified health professional can help you understand your options without judgement.

People close to a player can also be affected. If you are concerned about a partner, family member or friend, choose a calm time to talk, describe the behaviour you have noticed and encourage them to seek professional help. Avoid lending money to cover gambling losses or taking responsibility for managing another adult's gambling without appropriate advice. Support is available for affected others as well as for people who gamble.

Players in Australia can seek confidential information and assistance from recognised gambling support services, community organisations, financial counsellors and health professionals. Gambling Help Online is one source of general information and support. You may also speak with your doctor or another qualified professional about the effect gambling is having on your wellbeing. If gambling has contributed to serious financial stress, an independent financial counsellor may be able to help you review your circumstances.

If you feel overwhelmed, unsafe or at risk of harming yourself or another person, stop gambling and seek immediate help from emergency services or a crisis support service in your area. Your safety is more important than any gambling account, balance or result.

Protecting your account

Use your own account and keep your login details private. Do not allow another person to gamble through your account, and do not use another person's account. Keep payment details secure, review account activity and report anything you do not recognise through the site's published support channel. These steps help protect your account but do not remove the risks associated with gambling.

Gambling is not available to people under the legal age. Do not allow children or other unauthorised people to access your account or gambling devices. Use suitable device controls, keep passwords private and log out when you finish a session. If you believe an account has been used by someone who should not have access, contact support promptly.

Planet 7 Oz Casino encourages every player to make informed choices and to use responsible gaming controls whenever they are needed. Information on this page is general in nature and is not a substitute for personal, medical, legal or financial advice. Gambling conditions and support options can vary, so check the information available in your account and your local area before making a decision.