Privacy Policy

This Privacy Policy applies to personal information collected through the Planet 7 Oz Casino website, player account areas, customer support channels and related online services. It is intended for players in Australia and should be read together with the website’s other applicable terms and conditions.

Personal information means information that identifies you or could reasonably be linked to you. The information handled will depend on how you use the website, whether you open an account, the services you request, and the information needed to meet security, verification and legal requirements.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, you will be given an appropriate choice. You may withdraw consent for certain uses, although this does not affect processing that is required for account operation, security, legal compliance or other legitimate purposes.

Keeping information accurate

Players should provide information that is accurate, complete and up to date. If your details change, you can ask for them to be corrected using the privacy contact process described below. Information that is incomplete or inaccurate may affect the ability to provide account services or complete required checks.

A casino website typically handles several categories of information. The amount and type of information collected depends on your interactions with Planet 7 Oz Casino. Information may include the following:

• Account details, such as your name, date of birth, contact details, username, account preferences and information used to manage your player account.
• Identity and verification information, which may include copies or details from identity documents, proof of address, age information and other information needed to confirm that an account is being used appropriately.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, gaming activity and information needed to investigate payment issues or disputes.
• Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, login information and records of how you interact with the website.
• Cookie and similar technology information, including preferences, session data, security information and details about website performance or usage.
• Communications and support information, including messages, requests, feedback, complaints and records needed to respond to customer service enquiries.

How information is used

Information may be used to create and maintain your account, provide requested services, process transactions, display account information and communicate with you about your use of the website. It may also be used to confirm your age and identity, carry out verification checks, protect accounts and payments, detect suspicious activity, prevent fraud, investigate misuse and support responsible operation of the services.

Information may also be used to meet applicable legal and regulatory obligations, respond to lawful requests, resolve disputes, maintain business records, improve website functionality, test security, understand general usage trends and provide support. Where permitted, information may be used to send service messages or marketing communications. Marketing messages will include an available way to stop receiving them.

Planet 7 Oz Casino may share relevant information where this is reasonably necessary for the purposes explained in this policy. For example, information may be provided to payment providers, identity and verification services, technology providers, customer support providers, security and fraud prevention services, or other contractors that help operate the website. These providers should only handle information for authorised business purposes and in line with appropriate confidentiality and security requirements.

Information may also be disclosed where required or permitted by law, to respond to a valid legal process, protect the rights or safety of players and others, investigate suspected fraud or misuse, or protect the security and integrity of the website. We do not intend to share personal information for unrelated purposes without an appropriate basis to do so.

Security measures

Reasonable technical, organisational and administrative safeguards may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring, secure transmission methods and limiting access to people who need information for their work. No website or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and login information.

How long information is kept

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, to manage an account, resolve an issue, protect the website or meet legal and business requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

If information is processed by service providers, appropriate arrangements may be used to support its protection. Information may be handled in Australia or another location where service providers operate, subject to applicable privacy and security requirements.

The website may use cookies and similar technologies. A cookie is a small text file stored on your device that can help the website remember settings, maintain a secure session, support account functions and understand how the website is used.

• Essential cookies may be needed for login, security, navigation and core website functions.
• Preference cookies may remember choices such as language, display or other settings.
• Performance or analytics cookies may help identify technical issues and understand general website usage.
• Marketing-related technologies, where used and permitted, may help measure communications or show information that is more relevant to your interests.

You can manage or restrict cookies through your browser settings. Some browser controls may allow you to delete existing cookies, block future cookies or receive a warning before a cookie is stored. If you block essential cookies, parts of the website or account services may not work properly. Cookie settings do not necessarily remove information already collected for account, security, transaction or legal purposes.

Depending on the circumstances and applicable privacy requirements, you may have the right to ask what personal information is held about you, request access to that information, ask for incorrect or incomplete information to be corrected, request deletion of information, and withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a concern about privacy handling.

How to exercise your rights

To make a privacy or data request, contact support@planet7ozcasino.best. Please describe your request clearly and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to confirm your identity before a request is completed.

• For access, ask for a copy or summary of the personal information held about you.
• For correction, identify the information that is inaccurate or incomplete and provide the updated details.
• For deletion, explain which information you want removed. Deletion may not be possible where information must be retained for legal, security, fraud prevention, dispute resolution or other valid purposes.
• To withdraw consent to marketing, request that promotional communications stop. You can also use the unsubscribe option in a marketing message where one is provided. Service and account messages may still be sent when necessary.

Requests will be considered and handled within a reasonable timeframe, subject to verification, technical limitations and any applicable exceptions. If a request cannot be fully completed, an explanation may be provided where appropriate. You should contact privacy support first if you have a concern about the handling of your information so it can be reviewed.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Players should review it periodically, particularly before continuing to use account or gaming services after an update.